Privacy Policy

Last updated: November 7, 2025

1. Introduction

SoulCodex LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application (the "Service").

Your SoulCodex report contains deeply personal and spiritual information. We treat that data with the highest degree of care, transparency, and confidentiality.

2. Our Core Privacy Promise

We Never Sell Your Data.

SoulCodex will never sell, rent, or trade your personal information — including your name, email, birth data, or payment details — to any third party. Ever. We only share limited information with trusted partners when it is absolutely necessary to deliver your SoulCodex experience or to operate our business securely and ethically.

3. Information We Collect

3.1 Personal Information

To provide the Service, we collect information that identifies or could reasonably be linked to you ("Personal Information"), including:

  • Date, time, and location of birth
  • Email address
  • Account credentials (login and password)
  • Payment information (processed securely through third-party providers)

3.2 Usage Information

We automatically collect limited data about your device and interactions, such as:

  • Device type and settings
  • Operating system and browser type
  • IP address and general location (city or country)
  • Pages visited, time on site, and interaction patterns

4. How We Use Your Information

We use your information to operate, personalize, and improve the SoulCodex experience, including to:

  • Generate personalized reports and insights
  • Create and maintain your account
  • Process payments securely
  • Communicate with you about your account and orders
  • Improve and secure our Service
  • Send updates or offers (with your consent)
  • Detect and prevent fraud
  • Comply with legal obligations

5. How and When We Share Information

5.1 Core Service Partners

To generate your personalized SoulCodex report, we securely share limited data with a trusted calculation partner that performs complex astrological and numerological computations. This partnership allows us to deliver precise, data-driven interpretations while maintaining strict confidentiality. Our partner is contractually bound to use the data only for report generation and to protect it using industry-standard security measures.

5.2 Business Operations and Analytics (Anonymized Data Only)

We use standard analytics tools (e.g., Google Analytics, Meta Ads) to understand site performance and enhance your experience. These providers receive aggregated or anonymized data that cannot identify you personally.

5.3 Other Limited Disclosures

We may share information only under the following controlled circumstances:

  • Legal Requirements: When required by law, court order, or regulatory authority.
  • Affiliated Entities: Within the SoulCodex corporate family for secure internal operations.
  • Service Providers: With carefully vetted vendors who manage critical functions such as payment processing and secure hosting. These providers are bound by strict data-protection obligations and may not use your information for any other purpose.

6. Data Security & Encryption

At SoulCodex, safeguarding your information is our highest priority. We use multiple layers of protection to keep your data private and secure.

  • Encryption: All personal data — including your birth details, account credentials, and report information — is encrypted both in transit (HTTPS/TLS) and at rest.
  • PCI DSS Compliance: All payments are processed by partners that meet Level 1 PCI DSS standards, the highest certification for financial data protection.
  • Separate Data Storage: Your payment details and SoulCodex data are stored in completely separate, isolated systems. Shopify, our payment platform, encrypts and manages all financial information independently; it is never combined with your birth or report data. This deliberate separation adds another layer of protection, ensuring that no single system contains enough information to identify or compromise you.
  • Limited Access: Only authorized SoulCodex personnel and trusted providers who require access to deliver your report can view your data, and all are bound by confidentiality agreements.
  • Responsible AI Use: Our AI is built to interpret metaphysical data — not to profile or predict you. Your personal information is never shared or sold for AI training or external reuse.

Your trust is sacred to us. SoulCodex exists to illuminate your path — never to compromise your privacy.

7. Data Retention

We retain your information only as long as necessary to:

  • Maintain your account and access to purchased reports
  • Fulfill legal or regulatory obligations
  • Resolve disputes and enforce agreements

You may request account and data deletion at any time.

8. Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data
  • Correct inaccurate information
  • Request deletion ("Right to be Forgotten")
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent to marketing
  • Lodge a complaint with a supervisory authority

We honor these rights in accordance with applicable laws.

9. Children's Privacy

SoulCodex is intended for individuals 18 years and older. We do not knowingly collect information from children. If we learn we have inadvertently collected data from a child under 18, we will delete it promptly.

10. International Data Transfers

We may transfer information to servers outside your country of residence. Whenever we do, we apply appropriate safeguards to maintain your privacy and security.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and log-in state
  • Remember preferences
  • Analyze usage patterns
  • Improve our Service

You can adjust cookie settings in your browser at any time.

12. AI Transparency

SoulCodex uses AI as a compassionate interpreter — not a collector or reseller of your data. Our proprietary AI framework reads patterns from your birth information to create meaningful, human-centered insights drawn from four ancient wisdom systems. Your data stays securely within SoulCodex and is used only to generate your requested report. The AI does not "learn" from or reuse individual user data. You are always in control of your information.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to:

  • Know what personal information is collected and how it is used
  • Know whether personal information is sold or disclosed (SoulCodex does neither)
  • Access, delete, or request portability of their data
  • Be free from discrimination when exercising privacy rights

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices. If material changes occur, we will notify you via email (if provided) and/or by posting a notice on our website.

15. Contact Us

For privacy-related questions or to exercise your rights, please contact:

SoulCodex LLC

Attn: Privacy Officer — Charles Chaput

We respond to verified requests within legally required timeframes.

16. Effective Date and Policy Updates

This Privacy Policy is effective as of November 7, 2025. Non-material updates may be made without prior notice; significant changes will be communicated through the channels listed above.